Champions Truck Repair | 24/7 Roadside Assistance Orlando, Jacksonville & Georgia

SMS Data Protection

Text Messaging Privacy

When you opt-in to receive SMS messages from Champions Truck Repair LLC, we collect and process your phone number to provide you with important service updates, appointment reminders, and account notifications.

Information We Collect:

Phone number (when you provide consent)
Message delivery status
Opt-out requests
Service-related communication preferences

How We Use SMS Information:

Send appointment confirmations and reminders
Provide service status updates
Share important account notifications
Respond to your service requests

Mobile Opt-in and SMS Consent:

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Your SMS data may only be shared with our authorized service providers who help us deliver messages (like RingCentral) and are bound by confidentiality agreements for operational purposes only.

Your SMS Privacy Rights:

Opt-out at any time by replying "STOP"
Request information about your data by replying "HELP"
Contact us directly to update your preferences
Request deletion of your phone number from our system

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. Champions Truck Repair LLC is not responsible for any charges incurred by your mobile carrier.

General Information Collection

Champions Truck Repair LLC collects information when you use our services, visit our website, or contact us for assistance.

Information You Provide:

Name and contact information
Vehicle information and service requests
Location data when requesting emergency services
Payment information for services rendered
Communication preferences (including SMS consent)

Automatically Collected Information:

Website usage data and analytics
Device information and IP address
Service location and response times

How We Use Your Information

Provide and improve our roadside assistance services
Communicate with you about your service requests
Send appointment reminders and service updates (when consented to SMS)
Process payments and maintain service records
Comply with legal obligations and safety requirements
Analyze and improve our service delivery

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including your phone number and SMS preferences, against unauthorized access, alteration, disclosure, or destruction.

Encrypted data transmission and storage
Access controls and employee training
Regular security assessments
Secure messaging platform partnerships (RingCentral)

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

SMS consent records: Maintained until you opt-out or request deletion
Service records: Retained for 7 years for business and legal purposes
Contact information: Maintained while you remain an active customer
Website analytics: Anonymized after 24 months

Your Rights

You have the right to:

Access your personal information we hold
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
Opt-out of SMS communications at any time
Withdraw consent for data processing
File complaints with relevant authorities

Third-Party Services

We use trusted third-party services to enhance our operations:

RingCentral: SMS messaging platform (subject to their privacy policy)
Payment Processors: Secure payment handling
Analytics Services: Website performance and usage insights

These services operate under their own privacy policies and data protection measures.

Contact Us

For questions about this privacy policy, your data, or SMS communications:

Phone: (689) 288-2882
Email: championstruckrepairs@gmail.com
Service Areas: Orlando, Jacksonville (Florida) & Atlanta, Georgia
SMS Help: Reply "HELP" to any message

Last updated: 8/4/2025

This privacy policy may be updated periodically. We will notify you of significant changes via SMS (if you've opted in) or email.

Privacy Policy